Patient Information
All consultations are by appointment, which can be made by telephone.
We do have appointments that can be pre-booked for Tuesday and Thursday evenings where suitable.
Please inform reception as soon as possible if you cannot keep your appointment so that we can offer it to someone else.
Please be patient when the doctor is delayed. This usually means that s/he is dealing with a medical emergency. We will endeavour to inform you of any delay to the running of our clinics.
Cancel an Appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
To cancel your appointment:
Call the practice on 01922702240
Or use our Online Service
Get fast help from a Pharmacist
Your pharmacist can help with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.
Why Visit Your Pharmacy?
It’s estimated 50 million visits to the GP are made every year for minor ailments such as coughs and colds, mild eczema and athlete’s foot.
But by visiting your pharmacy instead, you could save yourself time and trouble. Instead of booking and waiting for a GP appointment, you can visit your local pharmacist any time, just walk in.
Minor Ailments and Conditions Your Pharmacy May Help With
- mild skin conditions, such as acne, eczema, psoriasis, impetigo, athlete’s foot
- coughs and colds, including blocked nose (nasal congestion), and sore throats
- bruises, sunburn, and minor burns and scalds
- constipation and piles (haemorrhoids)
- hay fever, dry eyes and allergies (including rashes, bites and stings)
- aches and pains, including earache, headache, migraine, back pain and toothache
- vomiting, heartburn, indigestion, diarrhoea and threadworms
- period pain, thrush and cystitis
- head lice (nits)
- conjunctivitis, cold sores and mouth ulcers
- warts and verrucas
- nappy rash and teething
Getting the Most out of an Appointment
In Great Britain, patients on average have just ten minutes with their GP. The British Medical Association (BMA)‘s Doctor Patient Partnership offers the following advice to help you use this time effectively.
Be Prepared
Make a list of any questions or problems you wish to discuss before hand.
Take a pen and paper as you may want to note down important points.
Wear loose clothing if it’s likely you will need to be examined.
Be prepared to tell your doctor of any non-prescription medicines or supplements you are taking.
You can bring someone with you for support.
During The Appointment
Don’t be afraid to ask questions.
If you don’t understand, ask your doctor to repeat it or write it down.
If you are prescribed a drug, make sure you know why it has been given to you, how long to take it for etc. Remember pharmacists are experts in medication and a very useful source of advice.
Be direct. If you have a problem that you find embarrassing or difficult to talk about, don’t leave it to the end of the appointment before mentioning it. Remember your problem is likely to a common one for your GP, who is there to help you.
One problem at a time
If you have several problems it is more effective in the long run to concentrate on just one problem during the consultation than to have to rush through a list of problems. Be prepared to make another appointment so that each problem can be given the time it needs to be sorted out.
Be on Time
Be on time for your appointment, or inform the surgery as soon as possible, if you wish to cancel your appointment.
Separate Appointments
Make a separate appointment for each member of the family.
Under 14 Year Olds
Accompany under 14 year olds. If however, a young person strongly wishes to be treated without his/her parent’s involvement, his or her confidentiality will be respected.
Home Visits
If possible please try to telephone reception before 10:00 if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.